Returns and refunds

We want you to be happy with what you receive. Here is how it works if something goes wrong.

Damaged, leaking or wrong items

Please check your parcel when it arrives. If something is broken, leaking or not what you ordered, contact us within 3 days of delivery with a photo or short video of the parcel and the product. We will send a replacement or refund you, your choice, and we cover the delivery cost.

Change of mind

Skincare and food are personal-use items, so for hygiene reasons we can only accept change-of-mind returns if the product is unopened and sealed, and you contact us within 7 days of delivery. In this case the return delivery cost is yours.

Skin reactions

Everyone's skin is different, and even gentle products can disagree with someone. We always suggest a patch test first. Opened products cannot be returned because of a reaction, but message us and we will help you figure out what to try instead.

Refunds

Approved refunds are sent by bank transfer, JazzCash or Easypaisa within 5 working days of us receiving the returned item.

To start a return, email us at hello@koreanproduct.shop or message us on WhatsApp with your order number.